Upgrading
Upgrades take effect immediately. When you upgrade:- Go to Subscription → Upgrade.
- Select the plan and billing period (monthly or yearly).
- Complete payment.
Downgrading
Downgrades are scheduled — your current plan remains active until the end of the current billing period, then the lower plan takes effect. To downgrade:- Go to Subscription.
- Click Change plan and select a lower plan.
- Confirm the downgrade.
What happens to your data on downgrade
| Scenario | Behaviour |
|---|---|
| You have more forms than the lower plan allows | Existing forms are preserved but you cannot create new ones until you’re within the limit |
| You have more responses than the new retention period covers | Older responses outside the new retention window are deleted after a grace period |
| Features locked on the lower plan (e.g. conditional logic) | Existing conditional logic remains in published versions but cannot be edited until you upgrade |
Switching billing period
You can switch between monthly and yearly at any time from the Subscription page. Switching to yearly takes effect at your next renewal date — you won’t be charged again until then, at the new yearly rate.Auto-renewal
Auto-renewal is on by default for all paid plans. To manage it:- Go to Subscription.
- Click Manage auto-renewal.
- You can turn auto-renewal off (your plan runs until the current period ends, then reverts to Free) or back on.
Updating your payment method
Click Update payment method on the Subscription page. You’ll be directed to the payment provider’s secure portal to update your card or payment details.Cancellation
Cancelling means turning off auto-renewal. Your current plan stays active until the end of the paid period. There are no partial refunds for unused time. If you need a refund for a genuine billing error, contact support@feedal.com.Next steps
Plans & pricing
Compare what each plan includes.
Billing history
View past payments and receipts.