Form controls

Form controls let you manage whether a form is currently accepting responses and optionally cap the total number of submissions.

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Accepting responses

The Accepting responses toggle determines whether the form is open to new respondents right now.

• On (default) — the form loads and respondents can submit.
• Off — respondents see a “form is closed” message; no new sessions are created.

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Pausing and resuming

1. Open the form in the studio.
2. Click the Settings icon (⚙) in the canvas toolbar.
3. Scroll to the Settings section.
4. Toggle Accepting responses off to pause, or on to resume.

Toggling takes effect immediately for all new visitors. Respondents who already have an open session are not affected — they can still complete and submit.

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Response limit

The response limit automatically closes the form once a target number of completed responses is reached.

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Setting a response limit

1. Open Form Settings.
2. Scroll to the Settings section.
3. Enter a number in the Response limit field.
4. The field only accepts whole numbers greater than zero.

Once the limit is reached, the form behaves as if Accepting responses is toggled off — new visitors see the closed message.

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Removing the limit

Clear the Response limit field and save. The form will accept responses indefinitely (or until manually paused).

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Interaction with scheduling

If you have also set a close date on the form, whichever condition is met first takes effect:

• The form closes when the close date passes, or
• The form closes when the response limit is reached — whichever comes first.

Both conditions can be active at the same time.

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Submission persistence

When your form is embedded on a website, the embed widget remembers users who have already submitted and won’t show them the form again (for up to 30 days by default). This is managed entirely client-side in the visitor’s browser.

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Resetting the session key

If you want all prior visitors to see your form again — for example after a major content update or a new campaign — you can reset the session key:

1. Open Form Settings.
2. Scroll to the Submission Persistence section.
3. Click Reset key.

All embed widgets detect the new key on the visitor’s next page load and show the form again, even if that visitor submitted before. No code changes or snippet updates are needed.

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Plan requirement

When form controls are not available on your plan, the toggle and limit field are still shown in settings but are not enforced — the form will accept responses regardless of these values.

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